Returns & Refunds Policy
Last updated: 12th July 2026
We want you to love your gear. If something isn't right, here's exactly how returns and refunds work.
1. The Short Version
- Change your mind window: 14 days from delivery to let us know, then 14 days to send it back
- Condition: Fine to try on and check the fit just like in a shop. If it's been worn, washed, or used beyond that, we may deduct some value from your refund.
- Refund method: Back to your original payment card
- Return shipping: Paid by you, unless the item's faulty or wrong
- Refund timing: Within 14 days of us receiving the item back (or your proof of postage), plus a few extra days for your bank to process it
2. Returning an Item
No returns form, no login required.
1. Email **[returns@yourbrand.com]** with your order number, letting us know you'd like to return your order.
2. We'll reply with a return address and a reference number to include in the parcel.
3. Send the item back to us within 14 days of that email.
Return shipping is on you, unless the item's faulty, damaged, or not what you ordered (see Section 4). Use a tracked service and keep your proof of postage as it's your evidence the item's on its way back to us.
3. Refunds
- Refunds go back to your original payment method.
- We'll process your refund within 14 days of getting the item back, or within 14 days of you sending us proof of postage whichever comes first.
- Trying an item on to check the fit and feel is totally fine. If it comes back worn, washed, or visibly used beyond that, we'll deduct an amount reflecting the reduced value rather than turning the refund down outright we'll explain any deduction so it's not a surprise.
- Allow a further 5 business days after that for the money to actually land, depending on your bank.
4. Faulty, Damaged, or Incorrect Items
Got something faulty, damaged, or wrong?
- Email **[returns@yourbrand.com]** with your order number and a photo of the issue.
- We'll cover return shipping and sort you out with a replacement or full refund - your choice.
- This doesn't cover normal wear and tear, or damage from not following the care label.
5. Exchanges
We don't do direct exchanges. Need a different size or colour?
1. Return your original item for a refund, following Section 2.
2. Place a new order for what you actually want.
This gets your replacement moving right away instead of waiting on stock checks.
6. Sale & Discounted Items
Discounted, clearance, and bundle items can be returned the same way as full-price ones. Your refund will reflect what you actually paid.
Gift cards are non-refundable once issued.
7. Late or Missing Refunds
If your refund hasn't shown up:
1. Double-check your bank or card statement as timing varies by bank.
2. Contact your card issuer to ask about their processing times.
3. Still nothing after 14 days of us confirming we've got your return? Email **[returns@yourbrand.com]** and we'll chase it up.
8. International Orders
International customers cover return shipping and any customs or duties, unless the item's faulty or wrong. Use a tracked, insured service as we can't refund parcels that don't make it back to us and have no proof of postage.
9. Contact
Questions about a return or refund? Email **[returns@yourbrand.com]** with your order number as that's the fastest way to get help.
This policy may be updated from time to time. The version live on our website when you place your order is the one that applies.